Refund Policy
How to receive the refund?
You can receive a refund during the first 30 days from the date of purchase. This can be done via your personal MultiWhatsApp account. You can claim a full refund regardless of the package cost. However, you should consider some limitations touching upon the following:
Exchange rates
Please keep in mind that if you purchase the MultiWhatsApp subscription in any currency other than USD, we do not repay the concurrent difference in exchange rates.
Service fees
In case you have been charged a service fee when purchasing a MultiWhatsApp subscription, the amount you will receive as a refund will not include the service fee mentioned above. Since we do not charge you any extras, we cannot reimburse you for paying service or tax fees established by your country.
Single add-on refunds
If you have purchased a total of two and more add-ons under a Custom subscription, you cannot claim a refund for any of them separately. We shall make a refund for all add-ons within your subscription, and – if you still wish to continue using several of them – you will have to add them to the Cart anew and form another Custom package.
How and where can I cancel my subscription?
The subscription can be canceled at any time in your personal MultiWhatsApp account. In this case, no recurrent charges will be made anymore. However, if you wish to resume after a while, you will be charged the very same price you paid upon the first-time purchase.
I am a MultiWhatsApp client and I have been charged for another year. Can I qualify for a 30-day refund if not willing to continue using MultiWhatsApp?
Yes, you can request a refund within 30 days from the auto-renewal date. Please contact our support team, and we will fix that.
I can’t find how to make the refund after auto-renewal.
Requesting a refund is valid only for 30 days after the purchase. So, if you need a refund after auto-renewal, please ask support for the refund.
What should I do if I accidentally cancel auto-renewal?
After the subscription expires, you will find Renew License button in your account.
